CHURCHGATE TERMS and CONDITIONS
Table of Contents
1. Contract
The contract will be between the customer and the owner but will not exist until a signed booking form, together with a non-returnable deposit has been received by the owner (or owner’s agent) and the booking has been confirmed. The balance is due no later than 28 days before the holiday commences.
2. Cancellation
a) For bookings confirmed after the 21st March 2020: Where Government restrictions are such that the property is not available to let; a credit note equal to the value of monies paid to the owner to be used against an alternative booking within a 12 month period from commencement of the originally booked date will be provided.
b) Where a credit note is provided and subsequently utilised, this will be based on the availability at the time it is used and does not guarantee any specific dates.
c) If you the customer, wish to cancel a booking that at the time of your cancellation request the availability of the property is not affected by any Government restrictions, then we will unfortunately have to treat this as a disinclination to travel and as such our standard cancellation policy (as per 2d below) will apply.
d) If the customer should wish to cancel the holiday for whatever reason, the owner will make every effort to re-let the property. No sub-letting is accepted and any transfer should be direct with the owner. In the event the property is not re-let the customer will be liable to pay the full balance due as per condition 1. CUSTOMERS ARE STRONGLY ADVISED TO TAKE OUT INSURANCE IN CASE OF THIS EVENTUALITY.
e) In the event that the property becomes uninhabitable for whatever reason and at any time, whilst the owner will make every effort to limit the effect of such an occurrence to the customer, they will provide a refund up to the sum total of monies paid based on the level of interruption to the customers stay.
3. Security Deposit
This is a deposit payable with the balance for the property to cover minor loss, damage and additional cleaning of the property if it is left in an unsatisfactory condition. Should the costs of any repairs be above the value of the security deposit the customer will be liable to pay such costs within 28 days of notification by the owner. The owner will provide details of such costs and copies of repair invoices. The security deposit will be refunded, less any charges, on return of the keys. This deposit is £50.
4. Pets
Up to two well behaved dogs will be permitted at a charge of £10 per dog per week. Please ensure that pets are kept off furniture and away from the upstairs rooms, bearing in mind that subsequent visitors may not be pet owners. Pets should not be left unattended in the property if they are likely to fret. Please also refrain from allowing your pet to litter the outside spaces and patio. In the event they do foul this space we ask that you clear this up immediately.
5. Keys
Access details will be forwarded to the customer within 10 days of the full balance payment being received. A key safe system is used for access and keys must be placed back in the key safe upon vacating the cottage at the end of the holiday.
6. Linen
Towels can be provided at a charge of £6 per set per week IF BOOKED IN ADVANCE with a minimum of 28 days’ notice (1 set comprises of 1 bath towel and 1 hand towel). To book towels please contact us directly. Beach towels are NOT provided. Each bed has a duvet and two pillows per person on which bed linen IS provided.
7. General Conditions
a. These conditions are binding and no amendments are accepted.
b. Only the maximum number of persons and animals shown on the booking form may occupy the property
c. Under no circumstances may the booked holiday period be extended beyond the initial booking except by prior written agreement of the owner.
d. Any complaints regarding the condition of the property must be taken up with the owner or the housekeeper within 36 hours of arrival. Under no circumstances can compensation be made for complaints after the tenancy has ended.
e. Tenants are welcome after 4.00pm on arrival day and must vacate the premises by 9.00am when they leave. Please ensure these times are adhered to and customers are asked to please leave the premises in a clean and tidy condition.
8. Smoking
Smoking is not permitted inside the cottage, however guests are welcome to do
so in the garden / patio.
