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Churchgate Terms & Conditions

1. Contract
The contract will be between the customer and the owner but will not exist until a signed booking form, together with a non-returnable 20% deposit has been received. Once the booking is confirmed, the balance will be due at least 28 days before the holiday commences.

2. Cancellation
If the customer should have to cancel the holiday, the owner will make every effort to re-let the property but otherwise the customer will be liable to pay the full balance. CUSTOMERS ARE STRONGLY ADVISED TO TAKE OUT INSURANCE IN CASE OF THIS EVENTUALITY.

3. Security Deposit
This is a deposit payable with the balance for the property booked to cover loss, damage and additional cleaning of the property if it is left in an unsatisfactory condition. This will be refunded, less any charges, on return of the keys. This deposit is £40 for one week, plus £20 for additional weeks.

4. Pets
Up to two well behaved dogs will be permitted at a charge of £5 dog per week. Please ensure that pets are kept off furniture and away from the upstairs rooms, bearing in mind that subsequent visitors may not be pet owners. Please also refrain from allowing your pet to litter the garden, this can cause damage to the lawn and is unhygienic for children and adults alike if they want to use the garden to sit in.

5. Keys
Keys will be forwarded to the customer 14 days before commencement of the holiday and must be posted back to the owner within 7 days of returning home.

6. Linen (Bedding & Towels)
Towels can be provided at a charge of £6 per set per week IF BOOKED IN ADVANCE (1 set comprises of 1 bath and 1 hand),. Beach towels are NOT provided. Each bed has a duvet and two pillows per person on which bed linen IS provided.

7. General Conditions
a. Only the maximum number of persons and animals shown on the booking form may occupy the property and under no circumstances may the booked holiday period be extended beyond the initial booking except by prior written agreement of the owner.
b. Any complaints regarding the condition of the property must be taken up with the owner or the housekeeper within 36 hours of arrival. Under no circumstances can compensation be made for complaints after the tenancy has ended.
c. Tenants are welcome after 3.00pm on arrival day and must vacate the premises by 10.00am when they leave. Please ensure these times are adhered to and customers are asked to please leave the premises in a clean and tidy condition.

8. Smoking
Smoking is not permitted inside the cottages, however guests are welcome to do so in the garden / patio.